Shipping Policy

At Afterfan™, we aim to get your order on its way quickly and keep you informed from dispatch through to delivery.

Afterfan™ is operated by Sunnyside Global Pty Ltd (ABN 91 689 682 451).

Order Processing

Orders are generally processed and dispatched within 24 hours.

Orders placed on weekends, public holidays or during particularly busy periods may take slightly longer to process.

Once your order has been dispatched, you will receive tracking information using the email address provided at checkout.

Delivery Times

Our average delivery timeframe to most Australian addresses is:

6–10 business days after dispatch

This is an estimated delivery timeframe rather than a guaranteed delivery date.

Some orders may arrive sooner, while deliveries to regional or remote locations may take longer.

Delivery times can also be affected by factors outside our reasonable control, including:

• carrier delays;
• severe weather;
• public holidays;
• peak delivery periods;
• transport disruptions; and
• regional or remote delivery locations.

Where Orders Are Shipped From

Afterfan is an Australian-owned business, however our products are fulfilled through our fulfilment partners.

Depending on the product, stock availability and fulfilment location, your order may be dispatched from an overseas fulfilment facility.

This allows us to hold inventory closer to our supply chain and ship orders directly to customers without unnecessary handling.

The fulfilment location of your order does not affect your rights under Australian Consumer Law or our 60-Day Money-Back Guarantee and 12-month product warranty.

Shipping Costs

Where free shipping is shown at checkout, no standard delivery charge will be added to the order.

If a shipping charge applies to a particular order, delivery method or destination, the applicable amount will be displayed before you complete checkout.

Tracking Your Order

Once your order has been dispatched, we will send you tracking details where tracking is available.

Please allow some time after receiving your tracking number for the carrier’s tracking system to register the first update.

Tracking updates may occasionally pause while a parcel is:

• moving between carrier facilities;
• undergoing line-haul transport;
• being transferred to a local delivery partner; or
• awaiting its next scan.

A pause in tracking does not necessarily mean that the parcel has stopped moving.

Tracking Hasn't Updated

If your tracking has not moved for five days, contact us at support@afterfan.com.

Please include your:

• order number;
• name; and
• tracking number, if available.

We’ll investigate the shipment with the carrier or fulfilment partner rather than simply directing you back to the tracking page.

Delivery Partners

Different carriers may be used depending on the delivery location, parcel size and fulfilment route.

In some cases, one carrier may transport the parcel for the international portion of its journey and a separate local carrier may complete final delivery in Australia.

Your tracking information should update as the parcel progresses through the delivery network.

Multiple-Item Orders

If you order multiple products, they may occasionally be dispatched separately.

This can occur where products are stored at different fulfilment locations or where splitting an order allows it to be dispatched sooner.

If this happens, your order may arrive in more than one parcel and you may receive multiple tracking numbers.

You will not be charged additional shipping solely because we choose to split an order.

Incorrect or Incomplete Addresses

Please check your delivery details carefully before submitting your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after ordering, contact us at support@afterfan.com as soon as possible.

We will do our best to correct the address before dispatch, but we cannot guarantee that changes can be made once an order has entered fulfilment or been handed to the carrier.

If an order cannot be delivered because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be resent.

This does not apply where the delivery problem was caused by us or the carrier.

Authority to Leave

Depending on the carrier and delivery service used, a parcel may be left in a safe location where appropriate or taken to a collection point if nobody is available to receive it.

Delivery procedures are determined by the carrier and may vary according to location and the delivery service being used.

Please follow any instructions contained in your tracking information.

Delayed Orders

While most orders arrive within our estimated 6–10 business-day delivery timeframe, occasional delays can happen.

If your order is taking longer than expected, please check your tracking information first.

If there has been no tracking movement for five days, or something does not look right, contact us and we will investigate it.

We won’t consider a parcel lost solely because it has exceeded the estimated delivery timeframe. We will first work with the carrier to determine its status.

If a parcel is confirmed as lost, we will work with you to provide an appropriate resolution.

Lost Parcels

If a carrier confirms that your parcel has been lost in transit, please contact us if you have not already done so.

Depending on the circumstances, we will arrange an appropriate resolution, which may include a replacement or refund.

Damaged Deliveries

If your order arrives damaged, contact us as soon as reasonably possible at support@afterfan.com.

Please provide:

• your order number;
• a description of the damage; and
• photographs or video where reasonably helpful.

We’ll assess the issue and arrange an appropriate resolution in accordance with our Return & Refund Policy and your rights under Australian Consumer Law.

Orders Marked Delivered

If tracking shows your parcel as delivered but you cannot locate it, we recommend first checking:

• around the delivery location;
• with other members of your household;
• with neighbours where appropriate;
• any safe-drop location; and
• any collection instructions provided by the carrier.

If you still cannot locate the parcel, contact us at support@afterfan.com and we will help investigate the delivery with the carrier.

Undeliverable or Returned Parcels

A parcel may be returned to the sender if it cannot be delivered because of circumstances such as:

• an incorrect or incomplete address;
• unsuccessful delivery attempts;
• failure to collect the parcel from a collection point; or
• the parcel being refused.

If an order is returned to us or our fulfilment partner, contact us so we can determine the available options.

Additional shipping charges may apply where redelivery is required because of incorrect information supplied by the customer or failure to collect the parcel.

Pre-Orders and Backorders

If a product is sold as a pre-order or backorder, the expected dispatch timeframe will be displayed on the relevant product page or communicated when you order.

Any estimated delivery period for a pre-order begins after the product has been dispatched unless otherwise stated.

If there is a significant change to the expected availability of a pre-ordered product, we will provide an update where reasonably practicable.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Our estimated shipping and delivery timeframes do not limit any rights you may have where goods are not delivered within an agreed or otherwise reasonable timeframe.

Contact Us About Delivery

If you need help with your delivery or tracking, contact:

Afterfan™
Operated by Sunnyside Global Pty Ltd
ABN: 91 689 682 451
Email: support@afterfan.com
Australia

Please include your order number and the email address used to place your order so we can locate your shipment quickly.

Last updated: 30 September 2026