Return & Refund Policy

We want you to feel confident ordering from Afterfan™. If your purchase isn’t right for you, we offer a 60-Day Money-Back Guarantee, subject to the conditions below.

Our products are also backed by a 12-month product warranty, in addition to any rights you may have under the Australian Consumer Law.

Afterfan™ is operated by Sunnyside Global Pty Ltd (ABN 91 689 682 451).

60-Day Money-Back Guarantee

You may request a return within 60 days of receiving your order.

We understand that you may need to use your Afterfan to decide whether it is right for you. Reasonable use during the 60-day period will not automatically prevent you from requesting a return.

Products should be returned in reasonable condition with the accessories and components originally supplied.

We may be unable to accept a return under our voluntary 60-Day Money-Back Guarantee where a product has been materially damaged, modified, misused or returned incomplete.

To request a return, contact support@afterfan.com and include:

• your order number;
• the email address used to place your order; and
• the reason for your return.

Please contact us before sending any item back so we can provide the appropriate return instructions and return address.

Returns sent without prior approval may not be accepted.

Change of Mind Returns

If you change your mind about your purchase, you may request a return within the 60-day return period.

Unless the product is faulty, damaged, incorrect or otherwise covered by applicable consumer guarantees, return shipping costs are the responsibility of the customer.

We do not charge a restocking fee for approved returns.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns.

We recommend using a trackable postal or courier service when returning an item.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as reasonably possible if:

• your product arrives damaged;
• you receive the wrong product;
• an item is missing; or
• your Afterfan is not working as expected.

Contact support@afterfan.com with your order number and a description of the issue.

Where reasonably helpful, we may ask you to provide photographs or a short video to assist us in assessing the problem.

If a product is faulty, damaged, incorrect or otherwise does not meet applicable consumer guarantees, we will provide an appropriate remedy in accordance with Australian Consumer Law.

Depending on the nature of the issue and your applicable rights, this may include a repair, replacement or refund.

Return Shipping for Faulty Products

If you are returning a product because you believe it is faulty, damaged or otherwise does not comply with Australian Consumer Law, please contact us before arranging the return.

For products that can reasonably be posted or returned, you may be asked to return the product for assessment.

If the product is confirmed to have a problem covered by Australian Consumer Law, we will reimburse any reasonable return postage or transport costs you have incurred.

Please keep your postage or transport receipt until your claim has been resolved.

12-Month Product Warranty

Afterfan products are backed by our voluntary 12-month product warranty from the date of delivery.

The warranty covers manufacturing faults and defects arising during normal use.

The voluntary warranty does not cover damage resulting from circumstances such as:

• misuse or abuse;
• accidental damage;
• unauthorised modification or repair;
• excessive impact;
• improper charging or use of incompatible charging equipment;
• exposure to water or environmental conditions beyond the product’s stated specifications; or
• normal cosmetic wear and tear that does not affect the operation of the product.

If you believe your product has developed a fault, contact support@afterfan.com with your order number and a description of the issue.

We may ask for photographs, video or other reasonable information to help us assess the problem.

Where a claim under our voluntary warranty is approved, the appropriate remedy may include repair, replacement or refund depending on the circumstances.

Our voluntary 12-month warranty is provided in addition to your rights under Australian Consumer Law. Your statutory rights may continue beyond the 12-month warranty period.

How to Return an Item

Before returning any product, contact us at support@afterfan.com.

Once your return has been approved, we will provide instructions explaining how and where to send the product.

Please do not return products to an address shown on the original shipping packaging unless we have specifically instructed you to do so.

Customers are responsible for ensuring returned products are appropriately and securely packaged.

For change-of-mind and other returns made solely under our voluntary 60-Day Money-Back Guarantee, we recommend using a trackable shipping service.

Refunds

Once your returned product has been received and assessed, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

After we issue the refund, your bank, credit card provider or payment service may take additional time to process and display the funds in your account.

If more than 10 business days have passed since we confirmed that your refund was processed, please contact support@afterfan.com.

Cancellations & Order Changes

If you need to cancel or change your order, contact us as soon as possible.

We will do our best to accommodate your request. However, orders may enter processing quickly, and we cannot guarantee that an order can be changed or cancelled once fulfilment has commenced.

If your order has already been dispatched, you may need to wait until it arrives and then request a return in accordance with this policy.

Exchanges

If you ordered the wrong model, colour, accessory or quantity, please contact us as soon as possible.

If your order has not yet entered processing, we will see whether it can be changed.

If your order has already been dispatched, you may need to receive the order and then arrange a return. In some circumstances, the simplest option may be to return the original product and place a new order for the item you prefer.

Exchanges are subject to product availability.

Accessories & Components

Where a product was supplied with accessories, cables, lanyards or other components, these should be returned with the product when requesting a full refund under our voluntary 60-Day Money-Back Guarantee.

Accessories purchased separately, including Afterfan MagMount products, may also be returned in accordance with the applicable terms of this policy.

Exceptions to Our Voluntary Guarantee

We may be unable to accept a return under our voluntary 60-Day Money-Back Guarantee where a product has been:

• materially damaged after delivery;
• deliberately or improperly modified;
• used in a manner inconsistent with its intended purpose;
• returned without significant components or accessories originally supplied; or
• damaged through misuse, neglect or improper handling.

These exclusions apply only to our voluntary return guarantee and do not limit any rights you may have in relation to faulty, defective, incorrectly described or otherwise non-compliant products under Australian Consumer Law.

Australian Consumer Law

Our Return & Refund Policy, 60-Day Money-Back Guarantee and voluntary warranty do not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our 60-Day Money-Back Guarantee and 12-month product warranty are additional benefits and do not limit these statutory rights.

Contact Us About a Return

To request a return, report a problem with an order or ask a question about this policy, contact:

Afterfan™
Operated by Sunnyside Global Pty Ltd
ABN: 91 689 682 451
Email: support@afterfan.com
Australia

Please include your order number and the email address used to place your order so we can locate your purchase quickly.

Last updated: 30 September 2026